Refund policy
At Kath Wear, we want you to love your purchase. If something didn't convince you, here's how our returns work.
Term
You have 30 days from the date of delivery to request your return.
Conditions
- The product must be unused, with tags and in its original packaging.
- Proof of purchase (order number) is required.
We do not accept returns of:
- Underwear (for hygiene reasons)
- Gift Cards
Return shipping
Return shipping is completely free for you.
How to request your return
- Contact us indicating the order number and the reason.
- We will confirm if the return is valid and send you the shipping instructions.
- Once we receive and inspect the product, we will process your refund.
Refunds
The amount is refunded to the same payment method used in the purchase, after the return is approved.
Products with defects
If your product arrived with any defects or errors, contact us and we will offer you a free replacement or a full refund.
Contact
Email: kathwear.help@gmail.com
Opening hours: Monday to Friday: 9am – 10pm | Saturdays: 9am – 8pm